Frequently Asked Questions (FAQ)
We have compiled frequently asked questions about using the LINK@ online shop. Updated October 2026
※ For products ordered through made-to-order or pre-order sales, production begins immediately after the order is received. If cancellations for personal reasons (e.g., "I no longer need it if it doesn't arrive by [date]") occur frequently, we may no longer be able to offer made-to-order sales in the future. While we will inquire about your circumstances, please note that we may decline cancellations for products already in production. Thank you for your understanding.
We will always coordinate with the manufacturer and do our utmost to deliver your order as quickly as possible.
Q.It is taking a long time for my product to arrive. When will it ship?
We coordinate with manufacturers to offer as many products as possible through made-to-order sales at LINK@.
We offer three types of sales: immediate-shipping products, made-to-order products, and pre-orders with limited quantities. Detailed delivery times are listed on each product page. Immediate-shipping products are dispatched within approximately 4–5 business days.
Please check the estimated delivery time before making a purchase. If there is any delay, we will always notify you individually by email or other means. Please also check your spam folder.
Q.The estimated delivery time has changed, and the delivery time on the invoice is different from the one shown at the time of purchase.
When a product is relisted, the estimated delivery time may be updated to reflect the current information (as the product name is updated to the latest version). Please check the product page to confirm the estimated delivery time at the time of purchase.
The invoice included with your order may also be updated to show the latest estimated delivery time.
If there is a delay, we will contact you via the email address provided or, if no email address is listed, by SMS. Please check your spam folder as well, as our messages may occasionally end up there.
Q.I received an email asking me to confirm my address. Is it a phishing email?
We have received an increasing number of inquiries asking if emails with the subject "Request to Confirm Delivery Address LINK AT" are phishing attempts. This is an automated email sent by our system when it detects an address error. It is not a phishing email.
The most common causes of errors are missing house numbers, mismatched postal codes, addresses written in Roman letters, missing neighborhood names, or the prefecture and city being entered in reverse order.
Once you have completed the correction using the URL provided in the email, you will no longer receive these emails. You can also contact us with your correct address to have it updated.
If there is an error in your address, the order cannot move to the shipping queue, so it will take longer than usual to ship.
Q.I contacted you, but I haven't received a reply to my email.
We reply to all emails within 2–3 business days without exception.
If you have not received a reply, please check your spam folder. If you still cannot find it or need assistance urgently, please contact us via our official LINE account.
Please configure your settings to allow emails from the domain infobylinkat@linkbymille.com.
Q.How can I receive restock notifications and add products to my favorites?
Restock notification buttons have been added for sold-out products (by size or color). You will receive a notification via LINE as soon as they are back in stock. We recommend using LINE notifications if you want to be notified as quickly as possible.
You can add products to your favorites by tapping the heart icon ♡. You can view your favorites anytime from the Menu ▶︎ Favorites list. (Discontinued products may be removed without notice.)
You can save your favorites without logging in, but they will not be saved if you switch devices (e.g., switch to a new smartphone or view them from a PC or iPad).
Q.I cannot use points and coupons at the same time.
Due to a change in specifications in December 2025, they can no longer be used together. We apologize for any inconvenience.
Q.What is the minimum number of points required to use them?
Points can be used starting from 1 point.
Points are valid for six months and can be used as needed.
Click here for information on using points
Q.When will my points be issued?
Points earned from your order will be issued within 2–3 days after shipment is complete.
Q.I haven't received an order confirmation email.
If you complete an order without providing an email address, an automatic message will be sent to your mobile phone number via SMS. In this case, all shipping notifications and other updates will also be sent via SMS.
If you provided an email address but have not received an email, please check your spam folder.
Please configure your settings to allow emails from the domain link.by.mille@gmail.com.
Q.The cart shows "sold out" or an error after I add an item to it.
Please note that the cart does not reserve items, so orders are processed in the order in which payment is completed.
You can register your card information and address in advance in the SHOP app listed below.
Q.I entered a coupon code, but the discount is not applied.
After entering the coupon code, you must tap the glowing black "Apply" button. Due to system limitations, coupons cannot be added after completing your purchase. LINE coupons are currently issued without an expiration date, so you can keep them for your next purchase.
This guidance applies to everyone, so thank you for your understanding.
Coupon entry screen↓
There is a field at the bottom of the payment screen where you can enter the code. After entering it, tap the apply button.
Q.I don't know how to register Shop Pay, and I want to complete my order quickly (e.g., when stock is limited).
A.If stock is low or you want to complete your order as quickly as possible, we recommend registering Shop Pay.
Download the Shop app 
After downloading, you can register your card information and address.
Japanese language support was added in July 2026.
You can also follow LINK@ shops!
First, create an account and log in. (You can also log in with a Google account.)
Go to setting (Settings) → payment methods (Add card)
shipping addresses → Add address
All of the above can be set up in Settings.
Tap the plus sign ➕ in the upper right corner to add card information.
You can register your card here.
The app now supports Japanese and is relatively easy to use.
After registering, add products to your cart from
and tap the Shop Pay button to automatically link them.
For security, an authentication code will be sent to you. Simply enter the code to have all your information, including your address, automatically applied.
Once you have registered this, the process will be completed in about two taps.
Q.What payment methods are available?
We offer several payment methods.
・Credit card / PayPal
・PayPay
・Deferred payment (pay at a convenience store via Paidy)
・LINE Pay
・Merpay
・d-Barai
Q.I want to pick up my online order at the store.
To pick up your order in-store, please select
“In-store pickup” when placing your order.