We have compiled a list of frequently asked questions when using the LINK by mille website.
Q.I entered a coupon code, but the discount is not reflected.
After entering the coupon code, you must tap the glowing black "Apply" button. The system makes it difficult to attach coupons after completing your shopping, so you can keep the coupons until your next purchase.
We are giving the same information to everyone, so thank you for your understanding.
Coupon input screen↓
After coupon application ↓
Q. I won a coupon using Scratch, but I don't know the coupon code.
Scratch coupon system service ended on July 15, 2023 and is currently discontinued. We will notify you as soon as we find out about the irregular distribution of coupons on the official line and new systems.
Q.I don't know how to register for shop pay, and I want to complete my order quickly. (If stock is limited, etc.)
A.If you want to complete your order as quickly as possible, such as when we have low inventory, we recommend registering for shoppay.
Download the shop app
After downloading, you can register your card information and address.
You can register your card information by going to the account (person mark) on the bottom right → wallet.
(The shoppay app is available in English, so if you have any questions, please feel free to ask!)
Next, from the shipping address section,
Name, address, telephone number, etc.
Please register all of them in the app.
After registration, please visit https://linkbymille.com
Add the product to your cart from here
When you press the shoppay button, it will be automatically linked.
For security purposes, a verification code will be sent to you when you log in, so just enter that code and your address and other details will be reflected.
If you register here, the procedure will be completed in about 2 taps.
Q. How many points can I use?
A. Points can be used starting from 1 point.
Points are valid for six months and can be used each time.
Q.What payment methods are available?
A. We have multiple payment methods available.
・Credit card payment
・Deferred payment (pay at paidy convenience store)
Q.I would like to know the size of the clothes.
A.Adult sizes are basically one-size-fits-all, and most are men's sizes. If we are selling a smaller size item, we will write it in the description section.
Children's clothing is available in baby to junior sizes, and there may be slight differences in size depending on the manufacturer. If you are still unsure after checking the measurements, etc., please contact us via Instagram DM, inquiry form, or official line. We will ask about your child's age, height, and weight so that we can guide you appropriately.
Q. I would like to pick up mail-order items at a store.
For in-store pickup, please indicate at the time of ordering.
Please select "Pick up in store" or contact us using the inquiry form.
7-12 Baba-cho, Tsuruoka City, Yamagata Prefecture
I will add more questions as I receive more questions.
If you have any questions, please feel free to contact us!
Representative Mirai Ikeno