Frequently Asked Questions (FAQ)
LINK@ We have compiled a list of frequently asked questions about using our website. Updated July 2026
Q.I received an address verification email. Is it a spoof?
We are receiving an increasing number of inquiries about emails with the subject "Request for delivery address confirmation LINK AT," asking if they are spoofing. This is our system, which automatically sends a correction request email when it detects an address error. It is not a spoof.
Most of the causes of errors are missing street numbers, mismatched zip codes, addresses entered in Roman letters, missing town names, or prefecture and city entered in reverse order.
Once you complete the correction yourself from the URL in the email, you will no longer receive these emails. You can also contact us with your correct address for us to correct it.
If there is an error in the address, the order cannot be moved to the shipping queue, which will result in a longer shipping time than usual.
Q.I sent an inquiry but haven't received a reply.
We always reply to emails within 2-3 business days without fail.
If you feel you haven't received a reply, please check your spam folder. If you can't find it or if it's urgent, please contact us via our official LINE account.
Please set your email client to receive emails from the address domain link.by.mille@gmail.com.
Q.I want to receive restock notifications and add items to my favorites.
A restock notification button has been added for sold-out items (by size and color). This will send a notification to LINE the moment the item is restocked. We recommend LINE notifications for those who want to receive notifications as quickly as possible.
You can add items to your favorites by pressing the heart mark ♡. You can view them anytime from Menu ▶︎ Favorites list. (Sold-out items may disappear without notice.)
You can register favorites without logging in, but if you change devices (e.g., switch to a new smartphone, or view from a PC or iPad), your favorites will not be reflected.
Q.I can't use points and coupons simultaneously.
Due to a specification change in December 2025, simultaneous use is no longer possible. We apologize for the inconvenience and appreciate your understanding.
Q.From how many points can I use them?
Points can be used starting from 1 point.
Points are valid for six months and can be used as needed.
Q.When are points awarded?
Points for your order will be awarded 2-3 days after shipping is completed.
Q. I haven't received an order confirmation email.
If you complete an order without providing an email address, an automatic message will be sent to your phone number via SMS. In this case, all shipping notifications and announcements will also be sent via SMS.
If you provided an email address and still haven't received the email, please check your spam folder.
Please set your email client to receive emails from the address domain link.by.mille@gmail.com.
Q.After adding to cart, an item shows as sold out or an error occurs.
Please note that we do not have a cart hold function, so orders are processed on a first-come, first-served basis upon completion of payment.
You can pre-register your card information and address in the SHOP app mentioned below.
Q. I entered a coupon code, but the discount is not applied.
You need to tap the black "Apply" button that appears after entering the coupon code. It is difficult to apply coupons after the purchase has been completed due to system limitations. Line coupons are currently distributed indefinitely, so you can keep them for your next purchase.
We are providing the same guidance to everyone, so we appreciate your understanding.
Coupon entry screen ↓
After coupon applied ↓
Q. I don't know how to register for Shop Pay, or I want to complete my order quickly (e.g., when stock is limited).
A. If stock is low and you want to complete your order as quickly as possible, we recommend registering for Shop Pay.
Download the Shop app 
After downloading, you can register your card information and address.
Japanese language support became available in July 2026.
You can also follow LINK@'s shop!
First, please create an account and log in. (You can also log in with your Google account)
setting → payment methods (card registration)
shipping addresses → address registration
All of the above can be done from the settings.
You can add card information by tapping the plus ➕ mark in the upper right corner.
You can register your card from here.
The app now supports Japanese and is relatively easier to use.
After registration, go to https://linkbymille.com
Add products to your cart from there
and click the Shop Pay button to automatically link your account.
For security, an authentication code will be sent for login. Simply enter that code, and all your information, including your address, will be reflected.
By registering this, you can complete the procedure in about two taps.
Q. What payment methods are available?
We offer multiple payment methods.
・Credit card payment / PayPal
・PayPay
・Postpay (Paidy, pay at convenience store)
・LINE Pay
・Merpay
・d払い
Q. I want to pick up an online order at the store.
For in-store pickup, please select
"In-store pickup" when placing your order.