Frequently Asked Questions (FAQ)
We have compiled a list of frequently asked questions regarding the use of the LINK@ online shop. Updated September 2026.
Q.The stated delivery date has changed, and the delivery note also shows a different date than when I purchased it.
When an item is restocked, the delivery date displayed may change from the time of your original purchase (as it updates to the latest product information). Please check the product page for the delivery date applicable at the time of your purchase.
Please note that the included delivery note may also reflect the most current delivery date.
If a shipping delay occurs, we will notify you via the email address provided. If no email is on file, we will contact you via SMS. On rare occasions, our emails may end up in your spam folder, so please check there as well.
Q.I received an email to verify my address; is this a phishing attempt?
We have received an increasing number of inquiries regarding emails with the subject line "Request to confirm delivery address LINK AT," asking if they are phishing attempts. This is our company's automated system that sends a correction request email upon detecting an address error. It is not a phishing attempt.
Most of these errors are caused by missing house numbers, incorrect zip codes, entering the address in Roman alphabet, missing town names, or reversing the prefecture and city fields.
Once you complete the correction yourself using the URL provided in the email, you will no longer receive these notifications. You can also contact us with your correct address for us to update it.
Please note that if there is an error in the address, it cannot be added to the shipping queue, which will result in a longer processing time than usual.
Q.I sent an inquiry but have not received a reply.
We always respond to all emails within 2–3 business days.
If you feel you haven't received a response, please check your spam folder. If you cannot find it or your inquiry is urgent, please contact us via our official LINE account.
Please configure your settings to receive emails from the domain: infobylinkat@linkbymille.com
Q.How can I receive restock notifications or add items to my favorites?
We have added a restock notification button for sold-out items (by size and color). You will receive a notification via LINE the moment the item is back in stock. If you wish to receive the quickest notification, we recommend signing up via LINE.
You can register an item as a favorite by clicking the heart icon ♡. You can view your favorites anytime via Menu ▶︎ Favorites List. (Please note that discontinued items may be removed without notice.)
You can add items to your favorites without logging in, but please note that if you change devices (e.g., switch to a new smartphone or view the site from a PC or iPad), your favorites will not be synced.
Q.I cannot use points and coupons at the same time.
Due to a specification change in December 2025, it is no longer possible to use them simultaneously. We apologize for the inconvenience and appreciate your understanding.
Q.What is the minimum number of points required to use them?
Points can be used starting from 1 point.
Points are valid for six months and can be used each time you shop.
Click here for information on using points
Q.When will my points be issued?
Points earned from your order will be issued within 2–3 days after the shipment is completed.
Q.I did not receive an order confirmation email.
If you completed an order without providing an email address, notifications will be sent automatically via SMS to your phone number. In that case, all shipping notifications and updates will also be sent via SMS.
If you provided an email address but did not receive a confirmation, please check your spam folder.
Please configure your settings to receive emails from the domain: link.by.mille@gmail.com
Q.I get a "sold out" notice or error after adding an item to my cart.
Please be aware that our site does not have a "cart hold" function; orders are processed in the order of payment completion.
You can pre-register your card information and address in the SHOP app linked below.
Q.I entered a coupon code, but the discount is not reflected.
After entering the coupon code, you must tap the black "Apply" button. For system reasons, it is difficult for us to apply coupons after an order has been completed. LINE coupons are currently distributed without an expiration date, so you can save the coupon for your next purchase.
We provide this guidance to all customers and appreciate your understanding.
Coupon entry screen ↓
There is a field to enter the code at the bottom of the checkout screen. After entering it, please press the Apply button.
Q. I don't know how to register for Shop Pay, and I want to complete my order quickly. (For limited stock items, etc.)
A. If stock is low or you want to complete your order as quickly as possible, we recommend registering for Shop Pay.
Download the Shop app 
After downloading, you can register your card information and address.
Japanese language support became available in July 2026.
You can also follow the LINK@ shop!
First, create an account and log in. (You can also log in with a Google account.)
Settings → Payment methods (card registration)
Shipping addresses → Register your address
All of the above can be configured in Settings.
Tap the plus ➕ mark in the top right to add card information.
You can register your card here.
The app now supports Japanese and has become relatively easy to use.
After registration, go to https://linkbymille.com
Add items to your cart from there and press the Shop Pay button to automatically link your information.
For security, an authentication code will be sent to log in; simply enter that code to have your address and all details reflected.
Once you register, your checkout process will be completed in about two taps.
Q. What payment methods are available?
We offer multiple payment methods:
・Credit Card / PayPal
・PayPay
・Deferred Payment (Paidy, pay at convenience stores)
・LINE Pay
・Merpay
・d-Barai
Q. Can I pick up online orders at the store?
For in-store pickup, please select "In-store pickup" when placing your order.