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Article: About shopping (updated in 2023)


About shopping (updated in 2023)

*Regarding long-term absences*

The clothes handled by LINK by mille include selected products from overseas and domestic as well as original products produced in Japan.

All of our staff are responsible for inspecting our products, but clothes made overseas may have rougher stitching than clothes made in Japan.
Please purchase after understanding that it is an overseas product.

*We will use either Yamato or Sagawa Express for the delivery method. You cannot choose the shipping method.
* We do not accept returns due to customer's preference other than initial defects. Thank you for your understanding.

*The number of people who do not receive packages due to long absences is increasing.

We can negotiate with the delivery company and keep it for up to 2 weeks, so please contact us by phone or email. If we are unable to contact you, we will assume that you do not intend to purchase the item and will sell it again.

*Delivery may be delayed due to road conditions and weather.
* Depending on the monitor you use, the color of the product may differ slightly.
*Please note that once an order has been confirmed, it cannot be canceled or changed.
*Please note that in the case of Okinawa and other remote islands, it will be delivered two to several days after the shipping date.

*Matters concerning special provisions regarding returns It will be done within 7 days after the arrival of the product.
Reservation items cannot be canceled once payment has been made. note that. For returns due to customer's convenience or preference, the shipping fee will be borne by the customer. If the product is defective, we will bear the cost.

For clothes that have initial defects (holes in unused condition, frayed seams that interfere with wearing, etc.), we will promptly refund or exchange. We apologize for the inconvenience, but please contact us by email or phone.

Phone number: 090-1370-9143
Hours: 9:00-17:00 Closed: Irregular holidays
090-1370-9143 (direct staff in charge) For inquiries, please contact us by email or phone. We will reply to e-mails in order, so please wait for a while until we reply.

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